Terms & Conditions

By using this website, you are agreeing to accept these Terms and Conditions of its Use, and in purchasing from it you accept our Terms and Conditions of Purchase & Trading. All material and content on this website is the sole intellectual property of Alpaca Peru. As such, it may not be used by any party without our express written consent, and the unauthorized use of any material or content violates copyright and intellectual property laws. Our terms of trading, and all aspects of our trading, are in accordance with, or in addition to, your statutory rights, which are safeguarded when you shop with Alpaca Peru.

Terms of Purchase

We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographical error, typographical error, or error in pricing information received from our suppliers, Alpaca Peru shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. If your credit /debit card has already been charged for the purchase and your order is cancelled, Alpaca Peru will issue a credit to your credit/debit card account in the amount of the incorrect price. If we do need to cancel your order, we will keep you fully informed and try to offer you an alternative choice, if appropriate. We will not send you substitute items without your consent. Prices are in pounds sterling and include VAT at the rate applicable at the time of the catalogue going to press and the concurrent launch of the collection on the website. The price of an item is valid for the duration of the seasonal collection in which it features. We reserve the right to amend the prices should there be a change in the rate of VAT.

Returns and Exchanges

All our fine products are quaranteed to be satisfactory. Should an item not meet your expectations upon receipt please return it to us in its original, unworn, unused and unmodified condition, and we will promptly and courteously exchange it or refund you, in the same form as the original payment, as you instruct.

The address for any online return is:

Returns Department
Alpaca Peru
25 St Johns Road
Ilkeston
Derbyshire
DE7 5PA

For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as Alpaca Peru cannot be responsible for returns lost or damaged in transit. If you request an exchange, the cost of your returned merchandise will be refunded to the card originally used for payment and the cost of the exchange merchandise will be debited from that card on despatch.

Cancellations

You may cancel your order at any time before we despatch it by contacting us.